Terms & Conditions
The Surrey sorter offers a confidential service and will not share information with a third party without your approval.
If you are kind enough to give a testimonial/photographs they will only be used with your consent.
Personal information processed is provided to me directly by you for the purpose of providing the service I offer and it is securely stored. Under the General Data Protection Regulation (GDPR), you have the right to ask me to erase your personal information in certain circumstances.
Terms & Conditions
These will be emailed to you before a booking is made.
I will ask you to read and sign these T&Cs before we can work together.
I will aim to provide you with suggestions to create good habits and techniques that will keep your living space clutter free and functioning smoothly.
I can provide some options to help you decide how you can dispose of any unwanted items, for example; recycling, charity shop donations, on-line selling, car boot sales, or any other appropriate method. How you decide to dispose of any items will always remain your choice.
Storage materials and equipment may be sourced and collected on behalf of clients, for an additional fee, to be agreed at point of consultation/project booking.
I am insured as a business for Public Liability and Professional Indemnity.
I am member of APDO UK, The Association of Professional Declutterers and Organisers and abides by their code of ethics.
At the point of a consultation site visit, you will be provided with a copy of these terms and conditions and you will be required to sign and date a copy.
It is not always possible to provide clients with exact time frames for required projects.I will provide you with an estimate based on other work I have carried out but each job and each client is unique and could take longer than estimated.
When handling your property I will take great care to look after it. However if an accident does occur I shall not be liable for loss or damage. It is the clients responsibility to hold insurance at all times which will adequately compensate you for loss or damage caused by me whilst working for you.
Whilst carrying out work for you, I will assume all items and possessions are yours and yours alone to decide what to do with. If you are sorting out the possessions of others then you will need to obtain their permission beforehand.I will not be responsible for any other person’s possessions.
I will help clients to move things around, but a large amount of box shifting is not included in this service. If there are heavy boxes or furniture to lift or move, you will need to seek additional assistance
I have the right to leave a property or area at any time without having to provide an explanation if deemed necessary for their own Health & Safety.
Payment
A £25 consultation fee is to be paid in full at the time of booking. This site visit provides the client with the opportunity to discuss their needs and requirements, as well as allowing The Surrey sorter to carry out an assessment of the work required, along with creating an action plan agreed by the client.
If after the consultation, if you proceed to make a further project booking a 50% deposit is required to secure the date. This deposit is non-refundable if you decide to cancel your session, without rescheduling.
However, I do understand sometimes unforeseen circumstances arise which may mean you have to reschedule. You must reschedule a minimum of 48 hours before the session to avoid losing the deposit.
The rest of the fees will need to be made at the end of the session and should be made in cash or by bank transfer.
Due to the nature of my de-cluttering work, I aim to minimise producing paperwork as much as possible. On this basis, a receipt for paid and completed work can be provided via email should the client request it at the time of making payment.
Cancellation
If a consultation site visit or a project appointment is cancelled within 7 days, a £15 cancellation fee will be required.
Confidentiality & Privacy – The Surrey sorter is a professional organisation and decluttering service and as such I take your privacy very seriously, and agree to keep all information and details about your personal and business life and possessions totally confidential.
Photographs & Testimonials I do take before and after photographs of projects, I use these images for before and after on my social media/website / marketing purposes. Please note that all photographs would remain anonymous.
Please advise us if you would prefer the images are not used – We would then only use with your express permission.
Please note I will hold data about you such as your contact details (this may include name, address, phone number, email address) The only people that have access to this data is me. Please accept this statement as confirmation and a solid guarantee that as requested by legislation, I will never share your details.
If you no longer want me to hold your data, please notify me and I will ensure your data is deleted from my database.
When the project is fully completed, The Surrey sorter will ask the client for feedback. This feedback could be used for social media/ my website testimonials or for marketing purposes. I would be grateful for any testimonial that you would be willing to provide. If your testimonial is used it will be anonymous.
Shopping rate: Supplies purchased on your behalf is a direct reimbursement and funds are payable in advance, either to us or to the supplier of the goods, any balance is returned. I charge only for the hourly rate to collect your items, this will be agreed before. I always negotiate best rates & trade discount, these savings are passed directly to you.
Travel over 20 miles from my home address is an extra £20 per day.
Parking / Congestion Charge are chargeable to the client.
If you have any question regarding my services please contact me directly.
I strive to offer the best service possible, client well-being and peace of mind is important. Fully Insured | APDO Registered | References Available